Hospital Rules & Regulations
Frequent Queries
Your Treatment & Compliance?
Provide your doctor accurate and complete information of all aspects of your present and past medical history, medications, surgeries, and other procedures. Ensure that you strictly follow your physician recommended treatment plan and comply with the instructions of the healthcare personnel who implement this plan
Know your Treating Team.
Know the identity and professional status of the physician and other healthcare providers who are responsible for and/or involved in your care
Complaints management & Billing
Be provided with an itemised bill of all the services you receive and have the details of the billed items explained to you if you so desire
If you have any complaints about any violation of your right, you also have a right to be made aware of how to initiate a complaint, how it would be processed and resolved
What rights does a patient have?
As patients, it is important to know and exercise our rights when we receive medical care. By being an informed and engaged patient, you can actively participate in your healthcare decisions.
It is your right to be treated with respect, dignity, courtesy, and sensitivity by all healthcare providers without any discrimination. Your medical information should be kept confidential and accessible only to authorized healthcare professionals. Privacy has to be maintained during medical examinations.
Your medical care has to adhere to proper standards of quality, safety, and effectiveness. You have the right to receive complete and updated information about your health status, diagnosis, treatment options, and expected outcomes. Do not hesitate to ask questions and request a written diagnosis.
Participate in decision-making regarding your healthcare and it is your right to seek a second opinion if you are in doubt. You have to be provided with a safe and secure environment during your treatment or hospitalization. You can express concerns, provide feedback, share your experiences, and make complaints about care delivery, treatment, billing, auxiliary services, or staff behavior constructively, without fear of discrimination.
Use your rights optimally and responsibly, as they empower you to be an active and informed participant in your healthcare journey.
What are our responsibilities as a patient?
While we expect high-quality care from Doctors, our role and responsibility as patients in the healthcare process is equally crucial. Responsible patient aid medical professionals and caregivers and contributes to their faster recovery.
Providing comprehensive information to your doctor including medical history, symptoms, family background, and current medications helps in better diagnosis and treatment decisions.
Ask questions, seek clarification on your diagnosis, treatment options, and potential risks. This will help build your confidence and commitment to the treatment plan. Follow your treatment plan diligently including taking medications as prescribed, getting follow-up reviews, adhering to precautions and dietary guidelines, and promptly reporting concerns to your doctor. It is your responsibility to monitor your health and not ignore symptoms.
Respect healthcare teams, patients, and hospital rules. Punctuality, clear communication, and adherence to regulations foster a cooperative healthcare environment. Understand treatment costs, insurance plans, and finances, and settle bills promptly.
Lastly, lifestyle choices significantly impact well-being. It’s your responsibility to make necessary changes in response to medical advice.
Privacy & Confidentiality
Be treated appropriately keeping in mind:
your personal privacy especially during examination
have your care discussions/consultations conducted discreetly & in a confidential manner
Have your medical records kept confidential and viewed only by authorised healthcare personnel
Have a person of your same sex present during a physical examination/treatment
Regarding your Lifestyle.
You are solely responsible for the lifestyle decisions you make and the effect these lifestyle choices have on your health.
